How To Register Banking Complaints Online With RBI’s Banking Ombudsman

How To Register Your Banking Complaints Online With RBI’s Banking Ombudsman

As we all know, RBI (Reserve Bank of India) is the central banking institution that controls the monetary policy of the Indian rupee. To understand the functioning of India’s apex banking institution, let’s first take a look at some of its main functions. Here we go:

Banking licence issuer

According to Sec 22 of Banking Regulation Act, before starting operations in India, every bank needs to obtain a licence from RBI.

Monetary authority

To stabilise the exchange rate, attain financial stability, maintain a balance of payment and control inflation, RBI controls the flow of money in the Indian economy.

Currency issuer

In order to maintain and run the currency and credit system, RBI has the authority to issue currency. It also includes keeping a track on the circulation of fake currency throughout the country.

Banker for the government

RBI provides short-term credit to both central and state governments. It also acts as the financial advisor for the government.

Bank’s bank

Banks can get loans issued from RBI. They can also keep their collaterals as security and borrow money in case of a crisis.

Foreign exchange manager

RBI is the custodian of Forex. It administers and enforces the provision of Foreign Exchange Management Act (FEMA), 1999. Additionally, it also buys and sells foreign currency to maintain the exchange rate of Indian rupee v/s foreign currencies.

Additional Reading: RBI Maintains Status Quo

These are just a few of the major roles played by RBI. Apart from these, RBI also looks into consumer complaints. Have you ever been in a situation where you desperately want to lodge a complaint against your bank but have no idea on how to go about it? Whether it’s a nationalised bank or a private sector bank, you can lodge a complaint against them in case you’re dissatisfied with their service.

Have You Heard Of The RBI Banking Ombudsman?

The RBI Banking Ombudsman Scheme was created in 2006 to enable people/customers to file their complaints to resolve banking issues they face. The main objective of this scheme is to enable resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.

The Banking Ombudsman is a person appointed by the Reserve Bank of India, who has quasi-judicial (tribunal board which has legal powers) authority.

All commercial banks, regional rural banks, co-operative banks, and public sector and nationalised banks are covered under the Ombudsman scheme. In fact, many popular banks like SBI have set up a dedicated system to address online complaints. Presently, there are 15 banking Ombudsmen who have been appointed with offices, most of which are in the state capitals.

Additional Reading: RBI’s New Relaxed Rules For Opening Bank Accounts!

What Are The Types Of Complaints?

You can approach the RBI Banking Ombudsman to register a complaint under the following categories:

When Can You Approach The Banking Ombudsman?

You can approach the banking ombudsman if:

How To File An Online Complaint With The RBI Banking Ombudsman?

In order to file an online complaint with the RBI Ombudsman, follow these steps:

You can also refer to this video and learn how to register your complaints online:

What Are The Key Points To Remember?

Here are certain important points which you should keep in mind when you decide to file a complaint with the RBI Banking Ombudsman:

While a Banking Ombudsman will surely help resolve all your problems, we have a bunch of financial products that could help you solve your financial problems as well.

Looking for something more?

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386 thoughts on “ How To Register Banking Complaints Online With RBI’s Banking Ombudsman ”

  1. NUTAN JAINDecember 14, 2016 DEAR SIR KYA BANK COIN JAMA KARNE SE MANA KER SAKTI HAI , OR AGAR JAMA NAHI KARTI HAI TO KYA KARE, THANKS NUTAN JAIN
    497A/1 SETHI NAGAR
    UJJAIN
  1. Team BankBazaar December 16, 2016 Hi Nutan, You can deposit coins in banks. No banks will refuse. According to the RBI, bank branches should accept coins and exchange them for notes. They should accept coins of all denominations which are legal tender under the Indian Coinage Act, 2011 from any member of public without any restriction and pay the value in notes. Cheers, Team BankBazaar
  1. Priyam yadav October 10, 2018 Hello respected sir / madam My name is Priyam Yadav I have a personal loan account with HDFC , I have a pending emi which is to be paid for 2 months , I did got a call from archana from collection team 90294 56351 I gave them the date of 25 but how ever today on date 9oct one of the agent name Deepak came at my doorstep his number is +91 92233 66557 now when I opened the door he said he is from HDFC I told yes , and he asked for money for loan account , I told him I did talked to archana I gave her date of 25 as I am unemployed and I am facing some personal issue, this guy was very rude he was misbehaving I got tired of explaining then I shut the door then he started banging the door loudly, because of which neighbours got disturb and he tried raising this issue with them , it was very humiliating for me , now in order to get ride of him l told I will pay by 12 but I don’t have any money to pay , it was a really bad experience bank cannot do this , even when I told him that speak to this lady on my phone he said (tu phone leke Aah yaha) , now this is the kinda a tone that non of bank officials uses I need a immediate assistance on this ,
  1. Team BankBazaar October 18, 2018 Hi Priyam yadav, We are so sorry to hear that. We suggest you go directly to the bank and explain your situation to them. Hopefully, you can negotiate with them and arrive at a date that is reasonable enough for both you and the bank to make this payment. In the meantime, we suggest that you actively look out for a job to get your finances sorted. We wish you all the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar January 21, 2019 Hi Sultanat, We’re sorry to hear of your plight. We suggest you personally speak to the bank and get the matter resolved first. If matters still remain unattended to, take the help of a legal counsel or write to the Banking Ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 18, 2018 Hi Antima kumari, Sorry to hear this. If you’re unhappy with the response you receive from the bank on the unauthorised activity in your account, we suggest that you write to the banking ombudsman about it. All the best.
    Cheers,
    Team BankBazaar
  1. Team BankBazaarJune 23, 2020 Hi Sushma, Sorry to hear this. Please write to the Banking Ombudsman to get your problem resolved at the earliest. If you still get no response, we’d advise you to get in touch with a lawyer to help you redress this the legal way. Cheers,
    Team BankBazaar
  1. Team BankBazaar March 13, 2017 Hi Mohsin Ali Khan, Don’t panic, your transaction could have been declined due to various reasons.
    Firstly, ensure that you have sufficient balance in your account.
    Secondly, you need to check if the ATM machine is functional.
    Thirdly, call up your bank and check with them as to why your transaction is being declined.
    Cheers,
    Team BankBazaar
  1. Team BankBazaar March 13, 2017 Hi Mohsin Ali Khan, Don’t panic, your transaction could have been declined due to various reasons.
    Firstly, ensure that you have sufficient balance in your account.
    Secondly, you need to check if the ATM machine is functional.
    Thirdly, call up your bank and check with them as to why your transaction was declined.
    Cheers,
    Team BankBazaar
  1. Yash Oza April 10, 2017 क्या बैंक का खाता बंद करने के लिए कोई चार्ज लगता है लगता है तो उसका क्या कारण है खासकर SBI बैंक के अंदर
  1. Team BankBazaar April 12, 2017 Hi Yash Oza, Generally banks do not charge for account closures, unless you kept the money with the bank for a really short period of time. We suggest that you check with SBI for the charges. Cheers,
    Team BankBazaar
  1. Team BankBazaar April 7, 2017 Hi JAY AANAND OJHA, BankBazaar does not facilitate net banking features for any banks. Net banking facilities should be available at SBI, you will have to get your user id and initial password from SBI and then you can use this facility. Try speaking to your bank again. Cheers,
    Team BankBazaar
  1. Team BankBazaar April 18, 2017 Hi SHARDA PRASAD MAURYA, You will need to follow up with your bank to get this done. Try talking to them to find out why they are holding your money. Cheers,
    Team BankBazaar
  1. Team BankBazaar May 18, 2017 hi Love narwani,
    We are sorry to hear about your situation. We hope it gets resolved soon. The bank will not hand over the money to the nominee in case the account holder is no more. The nominee is only the custodian of the money. They will need the signature of the legal heir. If you are the only child, you can get the money for your mother. In case the bank still refuses, write to the bank headquarters stating the rules. In case you don’t get any favourable response, you can either write to the banking ombudsman or take legal action.
    Cheers,
    Team BankBazaar
  1. kiran October 20, 2017 Can i write the complaint on Bajaj Finance to RBI? If yes i need the email id.
  1. Team BankBazaar October 23, 2017 Hi kiran, You can write a complaint to the RBI on any banking or non-banking firms. The Banking Ombudsman is the entity that you should address your complaint to. You can find the email id on the RBI website. Cheers,
    Team BankBazaar
  1. Team BankBazaar May 29, 2017 Hey there, We’re glad that you found us. Keep reading our blog for informative articles on personal finance. Cheers,
    Team BankBazaar
  1. Team BankBazaar May 29, 2017 Hi Purushottam, We are sorry to hear this. However, BankBazaar cannot help you get a refund on your bank account as we are not a bank. We suggest that you meet the bank manager of the said bank and speak to him. If he is unable to resolve this then we suggest you get in touch with the ombudsman. We hope your issue gets resolved at the earliest. Good luck. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 7, 2017 Hi Noushad, We suggest that you visit the RBI branch where you submitted the currency along with receipt. You could ask them to give you an update regarding the status of your submission. If you don’t get a satisfactory reply, you can write directly to the RBI headquarters. If your amount still hasn’t been credited even after these steps, you can approach the banking ombudsman to get the matter resolved. Cheers.
    Team BankBazaar
  1. Team BankBazaar June 13, 2017 Hi Ramkishan Sharma,
    There is no specific turnaround time, but they should be getting back to you within 30 days of lodging the complaint. You can visit the RBI website to view the status of your complaint. Cheers,
    BankBazaar
  1. Team BankBazaar February 14, 2019 Hi Trupti, Thanks for getting in touch with us. We’re sorry to hear of your predicament. If you’re not content with the response you have received from the concerned bank, we suggest you write to the banking Ombudsman to get a satisfactory solution. All the very best!! Cheers,
    Team BankBazaar
  1. Team BankBazaar June 28, 2017 Hi Saurabh, We hear you. You can write to the banking ombudsman, however, they might consider this complaint as something that is already resolved. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 28, 2017 Hi HIMANSHU KR PANDEY, You can read this article and follow the steps mentioned to get your money. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 7, 2017 Hi Debashis Panda, The 10 rupee coin is considered as a valid currency. The banks should ideally accept this as a deposit. Please speak to the bank manager and if this issue doesn’t get resolved, you can then reach out to the Ombudsman to help you. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 7, 2017 Hi Anoop singh, We are so sorry to hear about this incident and we wish we could help you out here. In your case, if you are certain that this is a case of fraud, you could do the following:
    – Since you already have lodged a police complaint, you must keep the copy of that complaint along with all other details/responses that you received from the bank with regards to this transaction.
    – Reach out to the RBI Banking Ombudsman and explain the issue in detail with all proof that you have of this case. The banking Ombudsman should get back to you and give you a satisfactory response. We hope this gets sorted out soon. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 7, 2017 Hi Harish Kaji, Some banks allow customers to have multiple accounts in the same bank with the same mobile number. The customer, however, will have only one customer ID. Those banks which don’t have the concept of customer ID might require you to provide a different mobile number for each account. You can choose to open accounts with a bank that offers the customer ID facility. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 7, 2017 Hi Narender kumar yadav, If you suspect that this transaction is not your own and is some kind of a fraudulent activity, you can get in touch with the Banking Ombudsman to look into this. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 11, 2017 Hi shailesh kushwaha, If you think this is a fraudulent transaction and that your bank isn’t helping you on this, you can reach out to the banking ombudsman to raise a complaint. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 11, 2017 Hi SATYA NARAYANA HR, You can defintely write to the Banking Ombudsman regarding your issue if you haven’t received a satisfactory response from the bank. Here’s how you can do it: Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
    Upload the complaint letter explaining the problem
    Upload any supporting documents to support your complaint
    Insert copy of the original complaint written to the concerned bank
    Also insert copy of the response received from the concerned bank
    All these documents need to be uploaded on the website in pdf or .txt format only Good luck. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 13, 2017 Hi Dinesh Chandra, You can write to the Banking Ombudsman if you haven’t received a satisfactory response from the bank. Here’s how to do it:
    Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
    Upload the complaint letter explaining the problem
    Upload any supporting documents to support your complaint
    Insert copy of the original complaint written to the concerned bank
    Also insert copy of the response received from the concerned bank
    All these documents need to be uploaded on the website in pdf or .txt format only Cheers,
    Team BankBazaar
  1. Team BankBazaar July 18, 2017 Hi Gupta, We’re sorry to hear about this. If you are unable to sort this issue out with your local branch, try writing to the head office of the bank. If they are unable to help you, you can write to the RBI Banking Ombudsman. Here’s how you can go about it. Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
    Upload the complaint letter explaining the problem
    Upload any supporting documents to support your complaint
    Insert copy of the original complaint written to the concerned bank
    Also insert copy of the response received from the concerned bank
    All these documents need to be uploaded on the website in pdf or .txt format only We hope your problem is resolved as soon as possible. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 18, 2017 Hi Pratibha Sharma, We’re sorry to hear about this. Your bank should give you a reason for the dishonouring of your cheques. If you are unable to get a suitable response from your branch, try writing to the head branch. If this does not work, you can get in touch with the Banking Ombudsman to help you get more clarity on this matter. If you are unhappy with the services of your bank, you can open an account with another bank. Click on this link for more details. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar July 28, 2017 Hi sunil singh, Sorry to hear about this. However, we (BankBazaar) are not a Bank. Please get in touch with SBI if you think there has been a wrong debit to your account. They should be able to help you. If you aren’t satisfied with their response, then, you can reach out to the RBI Banking Ombudsman. Wish you good luck. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 1, 2017 Hi Abhishek, Kindly raise the issue to the bank manager or nodal officer. In case, your issue still doesn’t get resolved, kindly write to the banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 4, 2017 Hi Adhik Salunkhe, If you think the bank isn’t giving you a satisfactory response on the debits, we suggest you first file a complaint with the bank manager and if you still unhappy then you could write to the banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 9, 2017 Hi Suresh Reddy, We’re really sorry about this incident. Sometimes, due to a technical error, these things happen. Here is a detailed blog post on what you can do next – ATM Didn’t Dispense Cash? Account Debited? Do This. If you think this matter isn’t getting resolved despite your repetitive attempts with the bank, you must write to the banking ombudsman to get a satisfactory response. All the best. Cheers, Team BankBazaar
  1. Team BankBazaar August 9, 2017 Hi SANDIP KUMAR BERA, This process does take some time. You will be given a turnaround time for your complaint. Please check the printout for the time allotted to resolve your query. All the best. Cheers, Team BankBazaar
  1. Team BankBazaar August 18, 2017 Hi Pradeep, Only your bank can help you with this. If you think they are not responding properly, kindly get the help of your banking ombudsman. Cheers, Team BankBazaar
  1. Pradeep Kumar August 22, 2017 Dear Sir,
    Mera bank is mamle me koi bhi reaction nahi le raha hai. jub bhi unko call ya complain krta hu to wo date de dete hai lekin sir koi bhi is mamle ko sahi nahi kr pa raha hai .
    PNB bank ATM jisme se maine paisa Withdraw kiya tha Jiska PNB bank wale CCTV Footage bhi nahi dikha rahe hai or na hi de rahe hai. Jisse ye sabit ho sake ki maine paisa nikala hai ya nahi. Sir,
    apse niwedan hai ki aap isme meri madat kare.
    mai apka sada abhari rahunga. Pradeep Kumar.
  1. Team BankBazaar August 23, 2017 Hi Pradeep, We kindly request you to approach your banking ombudsman with the complaint. Cheers, Team BankBazaar
  1. pradeep kumar August 25, 2017 Dear /Sir
    mera bank koi bhi help karne ko agree nahi hea is karan meane aap ko requset bhaji thi aur aap bhi maana kar rahe ho aap hi sochu hum jease loge khaha se help le ji jo mera peasa mujhe mil sake
  1. Team BankBazaar August 29, 2017 Hi Nitesh, Kindly get in touch with any bank of your choice and follow their procedure. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 29, 2017 Hi Sunita, You can request a name change if you’re married, divorced or have changed your name after notifying the same in the Gazette. All you need to do is submit the appropriate documents along with a request to change your name in your bank account details. If your branch manager refuses, write to the headquarters of the bank. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 31, 2017 Hi Sidharth kumar, Have you raised this concern with the manager of the bank? You can escalate this matter and wait for a response from your bank. However, in case you don’t receive a satisfactory reply from them, we suggest you take this up with the Banking Ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 1, 2017 Hi M M Waris, We’re so sorry to hear this.Unfortunately instances of fraud are on the rise and sadly neither the banks nor other financial institutuions have come up with a fool-proof plan to secure this technlogy. In your case, since you have already lodged an FIR and submitted a written complaint to the bank, we request you to follow up with them and get a timeline on when they will be able to look into this matter. Usually, banks do take a while to investigate fradulent cases and it is only fair that we give them ample time to look into the matter. However, if you’re not satisfied with their response and want to take it up with the Banking Ombudsman, you can get in touch with them directly. They should be able to expediate the process with your bank’s branch. Chip Credit Cards and Debit Cards are generally more secure than magnetic stripe cards. If you want to get one, click here. We wish you all the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 4, 2017 Hi ashok chhabra, We’re sorry to hear that. Did they give you a reason for not honoring that payment? If you think their reason wasn’t valid then you can reach out to the banking ombudsman to sort it out. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 4, 2017 Hi ravi, Please check to see if your grandmother left her chequebook behind, or if any of you or your relatives have made any kind of payment to her account in the past. This way you can reach out to your bank and get the beneficiary details of that payment.
    Ideally, your bank should be able to search for her account number via her full name and other details. See if you can speak to someone in the bank who can help you retrieve this information.
    If none of these things work, you can send in a written request to your bank with your concern. And if this still isn’t helpful then you can reach out to the Banking Ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 6, 2017 Hi Prashant Kumar, You will need to get a legal heir certificate from the district civil court or district registrar office. That should solve your problem. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 19, 2017 Hi Prabhakaran K, Seems like there isn’t much you can do about this situation currently. Do follow up with your bank to see if there will be any developments regarding the exchange of soiled/torn notes. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 19, 2017 Hi bharat, This should be possible. Please speak to your bank regarding the same. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 22, 2017 Hi ashok chhabra, Sorry to hear that. However, please note that we, BankBazaar, are not a Bank. If you’re unsatisfied by the behaviour of the branch manager and cashier at the said SBI branch then you can write to the Banking Ombudsman to help you solve this issue. All the best. Cheers, Team BankBazaar
  1. Team BankBazaar September 22, 2017 Hi PANKAJ KALIA, If you think that this was a fraudulent transaction then you’ve done the right thing by letting your bank know about it. However, if you do not receive a satisfactory response from your bank you can consider getting in touch with the Banking Ombudsman. Cheers, Team BankBazaar
  1. Team BankBazaar September 25, 2017 Hi Deepa, We would love to help but due to the specific nature of your question, we will not be able to provide guidance. Cheers,
    Team BankBazaar
  1. deepa mutagar September 25, 2017 hero sir ,
    how can I give complaint to nabard and rrb who released notification of 2014 that other state candidate can also apply for bank job who will be not knowing local language .bank is for the sake of people who r staying there .their convinent is main .we r facing so much problem becouse of it .our state candidate not getting job in bank becouse of andra candidate apply in Karnataka .rarul people r facing problem they dont know English and hindi .bank employee will be not knowing kannada .this is situation of Karnataka people .so please help me sir
  1. Team BankBazaar September 27, 2017 Hi deepa mutagar, Unfortunately, we are not the decision-making authority on your query. Please write to the banking ombudsman to receive a response. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 27, 2017 Hi deepa mutagar, Hope we have answered your query. Have a nice day! Cheers,
    Team BankBazaar
  1. Team BankBazaar September 25, 2017 Hi, We are extremely sorry to hear about your situation. Please address your complaint to the banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 25, 2017 Hi Tulsi, If you think this matter isn’t getting resolved despite your repetitive attempts with the bank, you should write to the banking ombudsman to get a satisfactory response. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 26, 2017 Hi Ashok Chhabra, We’re sorry that you feel this way. However, please raise your concern with SBI, as we are not a bank and may not be able to help you out. If you’re unsatisfied with the customer service of SBI then you could seek the help of the banking ombudsman. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 29, 2017 Hi rakeni, Is there anything we can assist you with today? Cheers,
    Team BankBazaar
  1. Team BankBazaar October 5, 2017 Hi Vinayak, Sorry to hear about your situation. In this case you will have to follow up with the bank to get the money reversed. Please check if you can speak to their customer care and get this sorted. All the best. Cheers,
    Team BankBazaar

Sub : cash dispensed in atm but cash deducted in account Respected sir I have an issue sir 21st September I went to raichur for important work then I gon to raichur
Nijalingappa SBI ATM I put the card in ATM machine suddenly lights are gon cash is dispensed in atm but amount deducted from my account & still my 20000/- amount will not refunded sir next can a take any legal action about sbi bank or next process..

  1. Team BankBazaar October 4, 2017 Hi DASHAVANT, Did you mean that the ATM did not dispense the cash, but your account got debited? Here’s an article that can help you out. Hope this helps! Cheers,
    Team BankBazaar
  1. Team BankBazaar October 6, 2017 Hi Rahul Kumar, Sorry to hear about your issue. However, please note that BankBazaar is NOT a bank and will not be able to help you out in this scenario. You will have to get in touch with SBI directly to get this issue sorted. If you think you aren’t getting a response from them, then, you can escalate this to the banking ombudsman. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 6, 2017 Hi Rajesh Lahoti, Do you think you can send them your complaint via post? Or maybe try logging in a little later to see if their website is working? All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar October 10, 2017 Hi Aarti Singh, We’re so sorry to hear about your situation. We can only imagine how frustrating it must be for you. You can reach out to the banking ombudsman giving him the details of your follow-up and any other document proof that you have shared with Axis bank previously. Hopefully, you will receive a response from them. All the best! Cheers,
    Team BankBazaar
  1. Sanesh Mathew October 13, 2017 Hi Awdhesh, Sorry to hear about your situation. However, we will not be able to provide guidance due to the specific nature of your query. Kindly address your complaint to the banking ombudsman. Cheers, Team BankBazaar
  1. Team BankBazaar October 17, 2017 Hi Ameet Kumar, Thanks for the information. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 17, 2017 Hi RAKESH KUMAR, That is very unfortunate and we understand your plight. You can either follow up with your bank to get an approximate date with regards to when your funds will get credited back to your account. If you do not get a satisfactory response from them, we suggest you take this up with the banking ombudsman. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 25, 2017 Hi rakesh Kumar, Is there anything we can help you with today? Cheers,
    Team BankBazaar
  1. Team BankBazaar October 25, 2017 Hi MUKESH Kumar Bhardwaj, We are unable to understand your query. Are you referring to a deduction that your bank has made in the amount of Rs. 10,000? Please clarify. Cheers,
    Team BankBazaar
  1. Team BankBazaar November 21, 2017 Hi JOGENDER PAL SINGH, Please register your complaint with the banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar December 4, 2017 Hi RAJESH KUMAR PATHAK, We are not sure what is meant by ledger folio charge. Please check with the bank why this charge is necessary. Cheers,
    Team BankBazaar
  1. Team BankBazaar December 11, 2017 Hi Dr Anuj, Yes, please! Kindly get in touch with the banking ombudsman to resolve this issue. Cheers, Team BankBazaar.
  1. Team BankBazaar December 11, 2017 Hi grv, Kindly address your concern to RBI’s banking ombudsman. Cheers, Team BankBazaar.
  1. Team BankBazaar December 29, 2017 Hi Ajay, Please contact your broker for further assistance. Cheers, Team BankBazaar.
  1. Team BankBazaar January 2, 2018 Hi Ratnesh Bajpai, we’re sorry to hear this. Please continue to stay in touch with your bank until this issue is resolved. If your bank fails to resolve the issue to your satisfaction, you can write to the Banking Ombudsman. Cheers, Team BankBazaar.
  1. Team BankBazaar January 2, 2018 Hi Baalasubramaniyan, We’re sorry to hear this. We advise you to reach out to the Banking Ombudsman at the earliest. You can read all about it here. Cheers, Team BankBazaar.
  1. Team BankBazaar January 2, 2018 Hi Anshu, We’re sorry to hear this. If your bank is refusing to help, we suggest reaching out to the Banking Ombudsman at the earliest. Cheers, Team BankBazaar.
  1. Team BankBazaar January 2, 2018 Hi Rohit, We’re sorry to hear this. Please reach out to the Banking Ombudsman to resolve this issue. Cheers, Team BankBazaar.
  1. Team BankBazaar January 23, 2018 Hi Anshu, We are sorry to hear about your situation. Unfortunately, we are not in a position get your money back for you. However, you could write to the banking ombudsman explaining your situation so that a solution may be forthcoming. Cheers, Team BankBazaar
  1. Team BankBazaar January 29, 2018 Hi Vivek, You can talk to the bank manager. If he doesn’t respond, kindly get in touch with the RBI’s banking ombudsman to file a complaint. Cheers, Team BankBazaar
  1. Team BankBazaar February 6, 2018 Hi Sandeep, Thanks for the information. Do keep reading our blog and give us your insights. Cheers, Team BankBazaar
  1. Team BankBazaar February 13, 2018 Hi Selvam, Firstly, if a transaction fails, you should be trying again instead of concluding that the transaction has already taken place. In your case, it doesn’t look like the transaction was completed. Anyway, kindly contact your bank. They may be able to help you out. Cheers, Team BankBazaar
  1. Team BankBazaar February 19, 2018 Hi Nishant, Although it is still legal tender, there is a lot of public resistance towards 10 rupee coins. Vendors are still reluctant to accept it. Why don’t you try exchanging the coins at a bank? Cheers,
    Team BankBazaar
  1. Team BankBazaar February 22, 2018 Hi D Rajendran, It is not mandatory for financial institutions to get rates. It is true that usually new rates are given to only new customers while the old rates may or may not be reduced. Read this blog post for more information. If you are not happy with your Home Loan lender, you can do a balance transfer. Click here to check out Home Loans. They start at 8.3%. Cheers,Team BankBazaar
  1. Team BankBazaar February 27, 2018 Hi Ramakant, Addressing your first concern – yes, some banks do levy charges on closing an account with them. As far as the SBI issue is concerned, we’d suggest that you raise your issues with RBI’s ombudsman. Cheers, Team BankBazaar
  1. Team BankBazaar March 1, 2018 Hi Sachin, Kindly get in touch with the bank regarding this. You can also write to CIBIL. Cheers, Team BankBazaar
  1. Team BankBazaar March 6, 2018 Hi Rakesh, Kindly request the bank to issue a NACH mandate and deduct the EMIs automatically from your current account. This will solve the issue. Cheers, Team BankBazaar
  1. Team BankBazaar March 6, 2018 Hi Shivshankar, Although there is no specific amount mentioned by the RBI, banks may be reluctant to accept too many coins at a time. This is because there is no machinery in place to detect whether a coin is fake or not, so this has to be done manually. We suggest that you exchange the coins in small batches. Cheers, Team BankBazaar
  1. Team BankBazaar March 13, 2018 Hi Saurabh, Kindly get in touch with SBI to sort out this issue. Cheers, Team BankBazaar
  1. Team BankBazaar March 14, 2018 Hi Bhanu, If Paytm is not responding, then you can write to the banking ombudsman. Here’s the email ID of the banking ombudsman – bonewdelhi2@rbi.org.in. Cheers, Team BankBazaar
  1. Team BankBazaar March 14, 2018 Hi Sanjay, Please contact your bank. They will help you solve this issue. Cheers, Team BankBazaar
  1. Team BankBazaar April 9, 2018 Hi Vikas, If your bank is not helping you, kindly address your concern to RBI’s banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar April 23, 2018 Hi Bharath, Please be advised that all banks repeatedly state that you should never share your card details with anyone. No bank representatives will ask you for the same as well. However, now that you’ve unfortunately experienced such an incident, you can raise a complaint with SBI. If they don’t respond, you can either write to RBI’s banking ombudsman or get legal help. We hope you get your money back somehow. Cheers, Team BankBazaar
  1. Team BankBazaar April 23, 2018 Hi Puttaswamy, Please write to RBI’s banking ombudsman. Cheers, Team BankBazaar
  1. Team BankBazaar April 24, 2018 Hi Chandni, Why don’t you get in touch with the bank manager and bring this to his/her notice? Cheers, Team BankBazaar
  1. Team BankBazaar April 26, 2018 Hi Kusum, We’re extremely sorry to hear about this unfortunate incident. Kindly write to RBI’s banking ombudsman for immediate results. Cheers, Team BankBazaar
  1. Team BankBazaar April 26, 2018 Hi Ramakant, That’s rather unfortunate. Please write to RBI’s banking ombudsman. Cheers, Team BankBazaar
  1. Team BankBazaar May 2, 2018 Hi Sushil, As unfortunate as this incident is, you must remember never to share any details regarding your phone number or bank information to anyone. No representative calling you will ask you for such details too. However, now that the damage is done, we advise that you get legal help for the same. Cheers, Team BankBazaar
  1. Team BankBazaar May 2, 2018 Hi Pawan, Kindly write to RBI’s banking ombudsman. Cheers, Team BankBazaar
  1. Team BankBazaar May 7, 2018 Hi Amrita,
    Kindly write to RBI’s banking ombudsman.
    Cheers, Team BankBazaar
  1. Team BankBazaar May 8, 2018 Hi Abhishek, We’re sorry to hear this. If your bank has not heeded your request until now, we suggest writing to the Banking Ombudsman immediately. Cheers,
    Team BankBazaar
  1. Team BankBazaar May 17, 2018 Hi Hemant, Thanks for the info. Cheers, Team BankBazaar
  1. Team BankBazaar May 17, 2018 Hi Nitin, Kindly contact Axis bank customer care and ask them about the deductions. Post that, if you still feel that you’ve been charged wrongly, kindly write to RBI’s banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar May 18, 2018 Dear Rahul, We would suggest that you get in touch with SBI regarding this matter. Thanks,
    Team BankBazaar
  1. Team BankBazaar May 21, 2018 Dear Rahul, We would suggest that you get in touch with SBI regarding this matter. Thanks,
    Team BankBazaar
  1. Team BankBazaar May 22, 2018 Hi Upendra, As far as we know, there are no regulations for bank locker charges. You can check this link for RBI notifications on bank lockers – https://www.rbi.org.in/scripts/NotificationUser.aspx?Id=3422&Mode=0. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Upendra, As far as we know, there are no regulations for bank locker charges. You can check this link for RBI notifications on bank lockers – https://www.rbi.org.in/scripts/NotificationUser.aspx?Id=3422&Mode=0. Cheers,
    Team BankBazaar
  1. Team BankBazaar May 28, 2018 Hi Dipal, We’re sorry to hear this. We suggest you try to sort this matter with your bank first. If your bank still doesn’t help, please write to the Banking Ombudsman about this. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Jahangir, We suggest you get in touch with your bank directly regarding this matter. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 4, 2018 Hi Online Cakes, Thanks for your comments. Keep reading our blog for more insights into the world of finance. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 6, 2018 Hi Abhishek, The Banking Ombudsman usually resolves the issue quickly. If they don’t resolve the complaint, you can appeal to the appellate authority within 45 days. The appellate authority is the RBI deputy governor. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Ujagar, Please get in touch with your bank regarding this matter. If the matter is not looked into by the bank, we suggest you get the help of a legal counsel. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 12, 2018 Hi Amreen, Sorry, we won’t be able to help you in this regard. Please speak to your bank regarding this. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 22, 2018 Hi Jaywant, We suggest you get the help of a legal counsel to sort this matter between you and the bank. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 26, 2018 Hi Ricky, If the bank is not heeding your concerns, we suggest you escalate matters and write to the banking ombudsman immediately. Cheers,
    Team BankBazaar
  1. Team BankBazaar June 27, 2018 Hi Sri Harsha, Banking Ombudsman will first ask you if you have registered a complaint with the bank and whether it’s been 30 days from the day you made the complaint. If you answer yea to these, you will be asked for the bank name and other details. Please visit the Banking Ombudsman website. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Raja, We suggest you take the help of a legal counsel in this matter. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Sanjay, The bank cannot grant a loan that is in your name to someone else. Please seek the help of a legal counsel and approach the bank regarding this matter. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Sanjay, We suggest you get the help of the Banking Ombudsman to sort this matter out between you and the bank. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 2, 2018 Hi Sachin, We suggest you personally speak to the bank and get the matter resolved first. If matters remain unattended to, take the help of a legal counsel or write to the Banking Ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 9, 2018 Hi Gopal, If this matter has not been heeded by the bank, we suggest you write to the Banking Ombudsman with proof of all written communication between you and the bank. Consult a legal expert if you’re unsure about how to go about this. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 9, 2018 Hi Hemant, Firstly, please don’t share your Credit Card number with anyone especially not over a public forum like this. Coming to your matter, we suggest you write to the Banking Ombudsman about this. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 25, 2018 Hi Amit, All lenders charge a penalty for not making payments on time. Make your payments on time in the future if you do not want to pay such penalties. Cheers,
    Team BankBazaar
  1. Team BankBazaar July 25, 2018 Hi Surendra, Kindly check with the bank regarding this.
    Cheers,
    Team BankBazaar
  1. Team BankBazaar August 7, 2018 Hi A.PALANIVEL, We are so sorry to hear this. However, we’d like to state that we are NOT a bank and cannot really help you get that money back. However, if you are unsatisfied with the support that SBI has shown so far, you can write to the banking Ombudsman directly to get this addressed. In order to file an online complaint with the RBI Ombudsman, follow these steps: Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
    Upload the complaint letter explaining the problem
    Upload any supporting documents to support your complaint
    Insert a copy of the original complaint written to the concerned bank
    Also, insert a copy of the response received from the concerned bank
    All these documents need to be uploaded on the website in pdf or .txt format only All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar August 7, 2018 Hi A.PALANIVEL, I hope we have answered your query. Good luck. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 7, 2018 Hi Tarun Singh Tomar, We are sorry to hear about this inconvenience caused to you. Have they given you a reason why this request was declined? You can try speaking to the concerned branch manager and take it up with him/her. If you are still unsatisfied with the response we suggest you reach out to the banking Ombudsman regarding your issue. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar August 10, 2018 Hi Ankit Kumar, We are deeply saddened to hear about your situation. You can check your eligibility for a Personal Loan here. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 10, 2018 Hi Sruthi, If you are unsatisfied with the response from the bank you can reach out to the Banking Ombudsman to sort out your issue. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 10, 2018 Hi Sruthi A S, I hope we’ve answered your query. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 10, 2018 Hi Sruthi, If you are unsatisfied with the response from the bank you can reach out to the Banking Ombudsman to sort out your issue. Cheers,
    Team BankBazaar
  1. Sruthi A S August 10, 2018 Thaku sir
  1. Team BankBazaar August 27, 2018 Hi there, We would love to hear from you. Cheers,
    Team BankBazaar
  1. Team BankBazaar August 28, 2018 Hi Mohit, You can reach out to the Ombudsman if you have faced any banking issue. You can write to the Ombudsman in detail regarding your complaint to get it addressed. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 4, 2018 Hi Akash, We are sorry about your situation. But you must know that BankBazaar is NOT a bank. Kindly reach out to your bank (from where you availed this loan) to get this matter sorted. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar September 4, 2018 Hi Ramdhan, If you’re unhappy with the response you get from your bank, you can raise the concern with the manager or a designated person of authority. If you’re still displeased with the response then we suggest you write to the Banking Ombudsman. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 11, 2018 Hi MARTIN LEO, We are unsure about what you mean by ‘insurance amount’. We at BankBazaar only provide a platform through which customers can easily access the best financial products. We do not ask customers for any sort of fee or charges. Kindly write in to support@bankbazaar.com detailing exactly what you were told over the phone and we will try and look into this matter. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 11, 2018 Hi NARAYAN LAL TIWARI, While we do provide general tips and advice on personal finance, we will not be able to provide guidance on specific queries. We would love to help but due to the specific nature of your question, we suggest that you get legal counsel or consult your financial advisor to sort this out. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 18, 2018 Hi Mushtaque, We’re sorry to hear that. However, you can reach out to the banking Ombudsman for these types of queries only:
    Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills etc.
    Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in respect thereof.
    Non-acceptance, without sufficient cause, of coins tendered and for charging of commission in respect thereof.
    Non-payment or delay in payment of inward remittances.
    Failure to issue or delay in issue of drafts, pay orders or bankers’ cheques.
    Non-adherence to prescribed working hours.
    Failure to provide or delay in providing a banking facility (other than loans and advances) promised in writing by a bank or its direct selling agents.
    Delays, non-credit of proceeds to parties’ accounts, non-payment of deposits or non-observance of the Reserve Bank directives, if any, applicable to rate of interest on deposits in any savings, current or other accounts maintained with a bank.
    Complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bank-related matters.
    Refusal to open deposit accounts without any valid reason for refusal.
    Levying of charges without adequate prior notice to the customer.
    Non-adherence by the bank or its subsidiaries to the instructions of Reserve Bank on ATM/Debit Card operations or Credit Card operations.
    Non-disbursement or delay in disbursement of pension (to the extent the grievance can be attributed to the action on the part of the bank concerned, but not with regard to its employees).
    Refusal to accept or delay in accepting payment towards taxes, as required by Reserve Bank/Government.
    Refusal to issue or delay in issuing, or failure to service or delay in servicing or redemption of Government securities.
    Forced closure of deposit accounts without due notice or without sufficient reason.
    Refusal to close or delay in closing the accounts.
    Non-adherence to the fair practices code as adopted by the bank or non-adherence to the provisions of the Code of Banks Commitments to Customers issued by Banking Codes and Standards Board of India and as adopted by the bank.
    Non-observance of Reserve Bank guidelines on the engagement of recovery agents by banks.
    Any other matter relating to the violation of the directives issued by the Reserve Bank in relation to banking or other services.
    A customer can also lodge a complaint on the following grounds of deficiency in service with respect to loans and advances.
    Non-observance of Reserve Bank Directives on interest rates.
    Delays in sanction, disbursement or non-observance of prescribed time schedule for disposal of loan applications.
    Non-acceptance of application for loans without furnishing valid reasons to the applicant.
    Non-adherence to the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank’s Commitment to Customers, as the case may be.
    Non-observance of any other direction or instruction of the Reserve Bank as may be specified by the Reserve Bank for this purpose from time to time.
    The Banking Ombudsman may also deal with such other matter as may be specified by the Reserve Bank from time to time. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 18, 2018 Hi Ashok Kumar, You can write to the Banking Ombudsman for complaints specific to banking only. In this case, you can speak to the bank manager to get your concerns addressed regarding the security guard. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 18, 2018 Hi Robert John, We are so sorry about your situation. In case you’re unhappy with the response from the bank we suggest you write to the Banking Ombudsman to take corrective action. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar September 18, 2018 Hi MUKESH KUMAR, Your bank should be able to help you with this concern. In case you’re unsatisfied with their response, please get in touch with the Banking Ombudsman. Good luck. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 18, 2018 Hi SANDEEP KUMAR, You will have to reach out to your bank directly to get your account unlocked. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 21, 2018 Hi Rohit Singh, We completely empathise with the way you feel. In case you have faced a similar issue with the bank in question, or any other bank for that matter, and haven’t received an apt response from them, then we suggest you write to the banking ombudsman to get it sorted. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar September 21, 2018 Hi Harish, You can get your issue resolved by writing to RBIs Banking Ombudsman. If that doesn’t work, we suggest you reach out to your legal counsel to take action. Cheers,
    Team BankBazaar
  1. Team BankBazaar September 25, 2018 Hi SURAJ DUGGAL, We are so sorry to hear this. You can write directly to the Banking Ombudsman if your problem hasn’t been rectified by the concerned bank yet. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 4, 2018 Hi Divakar dubey, So sorry to hear this. You can complain to the bank’s manager to get your issue resolved. And if you are unhappy with their response you can write to the RBIs Banking Ombudsman directly. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 16, 2018 Hi Sandeep, Kindly get in touch with our customer care department if you’ve applied through us. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 18, 2018 Hi Ritesh rao, Unfortunately, we aren’t the right people to advice you on this query. We suggest you speak to your bank directly regarding this. And if you’re unhappy with their response you should get in touch with the banking ombudsman to get this sorted. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 18, 2018 Hi INDERPREET KAUR, We suggest that you speak to SBI on this. There are many zero balance accounts offered by SBI. One of them is the Jan Dhan account. You can ask SBI to close this account and open a zero balance account for you. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 18, 2018 Hi Biva chowdhury, We are so sorry about your father’s passing and are really sorry about the way you got treated by the bank. We suggest you write to the banking ombudsman in case you do not get a response from the bank. All the best.
    Cheers,
    Team BankBazaar
  1. Team BankBazaar October 18, 2018 Hi Anurag Jha, We are so sorry about your situation. But seems like this matter is a little more serious and we suggest that you speak to your legal counsel to get this sorted. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaar October 26, 2018 Hi Harish N, Sorry to hear about this, but please note that we are not the bank. Could you please report this issue to the bank manager to get an appropriate response on why it happened? If you’re unhappy with their reply then you can write to the banking ombudsman to sort this out. Cheers,
    Team BankBazaar
  1. Team BankBazaar November 12, 2018 Hi Bk agrawal, Sorry to hear about your situation. We kindly request you to contact your bank for clarification on this matter. If the bank does not take the necessary steps to resolve your issue you can register a complaint with the banking ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaar November 14, 2018 Hi Manish Kumar, We’re sorry to hear that. We suggest you read this informative article on the next steps to take. Cheers,
    Team BankBazaar
  1. Team BankBazaar November 15, 2018 Hi Nivedita Dey, Sorry to hear this. However, we are NOT a bank. We kindly request you to raise this with the higher authorities at Bank Of Baroda. If you’re still not satisfied with their service then you can write to the RBIs Banking Ombudsman by all means. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar November 21, 2018 Hi Vijay, We cannot guarantee the action that the RBI’s Ombudsman will take. But it is worth the effort if you’re unhappy about these charges on the new Debit Cards. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar November 22, 2018 Hi Piyush Mukherjee, We’re very sorry to hear this. If you think the bank is harassing you for a non-payment you should get yourself a legal counsel to sort this issue. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar November 26, 2018 Hi Aakash Bhoi, Unfortunately, we are NOT a bank and cannot help with your request. Cheers,
    Team BankBazaar
  1. Team BankBazaar November 29, 2018 Hi Darshan Soni, As per Supreme Court ruling, Aadhaar is no longer mandatory for bank accounts. You can use your PAN to open an account. We suggest that you speak to your bank again. Cheers,
    Team BankBazaar
  1. Team BankBazaar December 21, 2018 Hi Priti, We are sorry to hear this. Please reach out to the bank and inform them regarding this. They should be able to help you. Cheers,
    Team BankBazaar
  1. Team BankBazaar January 2, 2019 Hey there! Thanks for stopping by. We’re glad you liked our post. Keep reading our blog for more insights into the world of finance. Cheers,
    Team BankBazaar
  1. Team BankBazaar January 21, 2019 Hi Dhananjay, We are so sorry to hear of this. If you are unsatisfied with the support that the concerned bank has shown so far, you can write to the banking Ombudsman directly to get this addressed. In order to file an online complaint with the RBI Ombudsman, follow these steps: Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
    Upload the complaint letter explaining the problem
    Upload any supporting documents to support your complaint
    Insert a copy of the original complaint written to the concerned bank
    Also, insert a copy of the response received from the concerned bank
    All these documents need to be uploaded on the website in pdf or .txt format only All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar January 21, 2019 Hi Pawan, It would be best if you manage to contact the customer service of your bank to sort this out. If they still do not respond, you could try visiting the bank or writing to their head office. If there is still no response from the bank, you can contact the banking ombudsman. The Ombudsman is supposed to resolve your complaint within 30 days. If you are not happy with the response from the Ombudsman you could approach the appellate authority that comes under the Deputy Governor of RBI. We hope this helps. Cheers,
    Team BankBazaar
  1. Team BankBazaar January 28, 2019 Hi Antony, We’re sorry to hear of your predicament. However, repaying your loan is a moral and legal obligation. We suggest you inform the concerned lenders of your financial situation and chances are, they’ll be willing to help you out or consider your situation.
    Click here to know more about the options you can avail in order to repay your loan amount. In a situation such as this, it’s best to work in conjunction with your creditors and get all the help you can to emerge debt-free.
    We hope this will help. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar February 4, 2019 Hi Neelima, We’re extremely sorry to hear this. If you’re unhappy with the response you receive from the concerned bank, we suggest that you write to the banking Ombudsman about it.
    All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar February 6, 2019 Hi Sushil, Thanks for getting in touch. We’re so sorry to hear of your predicament. If you’re unhappy with the response you’ve received from the concerned bank, we suggest that you write to the Banking Ombudsman about it. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar February 6, 2019 Hi Adarsh, Thanks for writing in. If you’re not satisfied with the response from the concerned bank, we suggest you write to the banking Ombudsman to resolve your situation. Cheers,
    Team BankBazaar
  1. Team BankBazaar February 19, 2019 Hi Sarita, Thanks for getting in touch with us. We’re sorry to hear of your predicament. If you’re not content with the response you have received from the concerned bank, we suggest you write to the banking Ombudsman to get a satisfactory solution. All the very best!! Cheers,
    Team BankBazaar
  1. Team BankBazaar February 21, 2019 Hey Amit, Thanks for writing to us. We’re sorry to know of your trouble. The best solution is to walk into any bank branch, even if you are not a customer of that concerned bank, and get your damaged note exchanged.
    We suggest you write an application to the bank manager of that bank of which the ATM was, including your name, the date of transaction, and serial number of the note and submit it to the bank. Ideally, the torn note will be exchanged. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaar March 4, 2019 Hi Asha Kanta, Thanks for getting in touch. We are so sorry to hear about your problem. We suggest that you write to the headquarters of the concerned bank, and if you’re not satisfied with the response you receive, we suggest you register a complaint with the Banking Ombudsman. We sincerely hope this will help you! Cheers,
    Team BankBazaar
  1. Team BankBazaarApril 8, 2019 Hi Saurav, We are sorry to hear about your problem, but please note that we are not the bank. We suggest you report this issue to the bank manager to get a response on this. If you’re still not happy with their reply we suggest you write to the Banking Ombudsman to sort this out. Hope this helps! Cheers,
    Team BankBazaar
  1. Team BankBazaarMay 14, 2019 Hi Surendra, Thanks for writing in. We’re extremely sorry to hear of your predicament.
    We suggest you reach out to the concerned bank and report this issue.
    If you’re not satisfied with the repsonse you receive, we suggest you write to the Banking Ombudsman.
    Hope this helps! Cheers,
    Team BankBazaar
  1. Team BankBazaarMay 17, 2019 Hi Susanta, Thanks for writing in. The bank shouldn’t be doing this. Check your loan document for the prepayment process. Please reach out to your bank to resolve this issue. The amount should either reduce your interest or principal. In case you’re not satisfied with the response you receive, please reach out to the Banking Ombudsman. We hope this helps!! Cheers,
    Team BankBazaar
  1. Team BankBazaarJanuary 10, 2020 Hi Shubham, Thanks for writing in. Please check your loan document for the prepayment process. Please reach out to your bank to resolve this issue. The amount should either reduce your interest or principal. In case you’re not satisfied with the response you receive, please reach out to the Banking Ombudsman. We hope this helps! Cheers,
    Team BankBazaar
  1. Team BankBazaarAugust 5, 2019 Hi Meenakshi, Thanks for stopping by. We’re sorry to hear of your plight. As per RBI guidelines, you can walk into any bank branch, even if you are not a customer of that bank, to get your damaged notes exchanged. Remember that any note with slogans and message of a political nature written across it will not be circulated by the RBI.
    You can exchange that note in any bank branch of any bank in India. They will give you a fresh note and in return the bank branch will forward it to the RBI. You can also use damaged notes to pay utility bills and taxes or even deposit them in a Savings Bank account.
    We suggest you try to exchange the note at another bank. If that doesn’t work out as well, we suggest you write to the Banking Ombudsman detailing your concerns. Hope this helps! Cheers,
    Team BankBazaar
  1. Team BankBazaarOctober 16, 2019 Hi Shubhash, Thanks for stopping by. We’re extremely sorry to hear this. In the event of a transfer of funds to a wrong bank account, banks do not have the authority to reverse it from their end unless they receive an approval from the beneficiary. In such a case, if the amount has been credited, it is not easy to get the money back unless the receiver agrees to return it.
    We suggest you write to the concerned bank detailing the specifics of the beneficiary’s account. The bank may be able to act as a facilitator by providing you with the contact number/branch name of the unintended beneficiary.
    In case it is an intra-bank transfer, the bank may approach the recipient on your behalf and request a reversal of transaction. If the beneficiary agrees, the transaction will be reversed within one working week. If the beneficiary is of a different bank than yours, then you have to personally visit that particular branch and meet the bank manager to get the situation resolved.
    In case the beneficiary refuses to acknowledge that the transaction was incorrect, you can file a legal complaint as well, but remember to back your case with proof. Taking the legal route will be more complex if your bank and your beneficiary’s banks are different or are in different cities.
    Unfortunately, no recovery is possible if the beneficiary contests the reversal. We hope this addresses your query. Cheers,
    Team BankBazaar
  1. Team BankBazaarDecember 20, 2019 Hi Vishwaroop, Thanks for getting in touch with us. We are so sorry to hear of your predicament. Unfortunately, we aren’t the right people to advice you on this query. We suggest you reach out to your bank directly regarding this. If you’re still unsatisfied with the response you receive from the concerned bank, then you can write to the Banking Ombudsman to help you solve this issue. All the best! Cheers,
    Team BankBazaar
  1. Team BankBazaarDecember 23, 2019 Hi Ram, Thank you for getting in touch with us. We’re so sorry to hear of your predicament. The first thing you need to do is to get in touch with the concerned bank and inform them of the unauthorized charges.
    The sooner you contact the bank and provide them the details of the unauthorized transaction, the better. The concerned bank will be able to assist you. The policies and procedures will vary depending upon the bank. Hope you are able to resolve this error soon. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaarApril 1, 2020 Hi Rounak, If you’ve missed giving Standing Instructions at the time of opening your RD account, you can still set it up now. For the months that the transactions have been missed, you will need to manually transfer the amount to your RD account. Hope this helps. Cheers,
    Team BankBazaar
  1. Team BankBazaarApril 8, 2020 Hi Farooque, Sorry to hear about your current predicament. We advise you to get in touch with the bank you have your loan account with. If they’re unable to help you, you can consider writing to the Banking Ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaarJune 1, 2020 Hi Sunil, If the transactions that you’ve mentioned were not authorised by you, we would advise you to get in touch with your bank immediately. It is possible that these were fraudulent transactions. You may have to lock your Debit Card to prevent further fraudulent activity on your card.
    Hope this helps. All the best. Cheers,
    Team BankBazaar
  1. Team BankBazaarJune 23, 2020 Hi Ranjan, We’re sorry to hear this. You can surely get this issue looked into by writing to the Banking Ombudsman. The RBI won’t able to help you in this regard. Cheers,
    Team BankBazaar
  1. Team BankBazaarJune 23, 2020 Hi Ancient Technology, We’re glad you found our post useful. Keep reading our blog for more insights into the world of finance. Cheers,
    Team BankBazaar
  1. Team BankBazaarJune 29, 2020 Hi Prakashan, Given the nature of the issue, we suggest you lodge a complaint with the Banking Ombudsman. If you still get no response, we’d advise you to get in touch with a lawyer regarding this. Cheers,
    Team BankBazaar
  1. Team BankBazaarJune 29, 2020 Hi Ravi, The new interest rate will not apply to your Home Loan since your Home Loan rate is linked to the repo rate and not the margin/spread. If you still have questions regarding this, we suggest you speak to your bank to get your queries clarified. Cheers,
    Team BankBazaar
  1. Team BankBazaarJuly 8, 2020 Hi Vijay, We’re sorry to hear this. Get in touch with the bank again. If they don’t revert, please write to the Banking Ombudsman with your complaint. Hope this helps. Cheers,
    Team BankBazaar
  1. Team BankBazaarJuly 28, 2020 Hi Deb, Given the seriousness of your problem, we would advise you to get in touch with a legal adviser at the earliest. Cheers,
    Team BankBazaar
  1. Team BankBazaarAugust 21, 2020 Hi Saravanan, We’d advise you to write to the managing director of the bank to bring your issue to their attention. Otherwise, you can also consider registering your complaint with the RBI Banking Ombudsman. Hope this helps. Cheers,
    Team BankBazaar
  1. Team BankBazaarAugust 24, 2020 Hi Kuldeep, Did you opt for a Home Loan with a floating interest rate? If you did, the bank can change your interest rate from time to time. However, the bank should still intimate you before it does so. Cheers,
    Team BankBazaar
  1. Team BankBazaarAugust 27, 2020 Hi Asheesh, If you’ve informed the bank please wait for the duration as mentioned by the bank for the transaction to be reversed. It should get reversed before that time. Else, please write to the higher authorities in the bank or visit your bank branch to get the issue addressed. Cheers,
    Team BankBazaar
  1. Team BankBazaarSeptember 4, 2020 Hi Mayuri, Try to get the issue resolved at the bank branch only. Speak to the manager of the branch if your issue is unheeded or even write to the regional manager of the bank. Cheers,
    Team BankBazaar
  1. Team BankBazaarSeptember 15, 2020 Hi Sunil, Please file your complaint with the Banking Ombudsman. Cheers,
    Team BankBazaar
  1. Team BankBazaarSeptember 22, 2020 Hi Mr. Gadde, We request you to file a complaint with the Banking Ombudsman regarding this matter. Else, you can think of getting in touch with a lawyer if your issue remains unresolved. Cheers,
    Team BankBazaar
  1. Team BankBazaarSeptember 30, 2020 Hi Shiva, We request you to please check with your bank regarding this. Cheers,
    Team BankBazaar
  1. Team BankBazaarOctober 1, 2020 Hi Satyam, You can lodge a grievance with the grievance cell of the bank. If you still don’t get any response, you can approach the Banking Ombudsman with your complaint. Cheers,
    Team BankBazaar