Kate holds degrees in law and business management, combined with 8+ years’ experience as a human rights lawyer. She has strong knowledge of business and commercial legal structures regarding the rights and responsibilities of both employees and employers, and as a nascent writer has focused on small business management and freelancing.
Kate holds degrees in law and business management, combined with 8+ years’ experience as a human rights lawyer. She has strong knowledge of business and commercial legal structures regarding the rights and responsibilities of both employees and employers, and as a nascent writer has focused on small business management and freelancing.
Updated on April 21, 2024
A manual is the best way to centrally store your policies and procedures and share them with your employees. In this article, we walk you through how to create a comprehensive and user-friendly manual using our helpful template.
Good policies and procedures are ineffective if your employees don’t know where to find them. That’s why it’s essential to have them stored in a manual, where team members can easily access them when they need to.
A policies and procedures manual is a central, structured document with all your policies and procedures. An essential employee management tool, it sets out standard operating procedures to help guide decision-making. Improved decision-making leads to better compliance and productivity in your organization. Having a centralized manual also ensures that your employees always know where to turn to for the information they need to do their jobs.
This article walks you through how to create a policies and procedures manual and provides you with a free template to help you get started.
A policy and procedures manual is a key business document that guides employees on the organization’s most important policies and their associated processes. Available in digital format or hardcopy, this manual is an internal document for use within an organization.
Policies are the broader rules that guide key business activities like human resources (HR) or the use of technology. They provide essential guidance for employee decision-making and conduct.
Procedures, on the other hand, are more specific. They provide step-by-step instructions that help employees complete tasks like applying for leave or reporting a workplace accident.
A policy and procedures manual is, in essence, a rulebook for an organization. It guides employers and employees alike in making major decisions, sets out best practices and work standards, and explains the organization’s expectations of its workforce.
Effective procedure manuals typically cover a range of topics relevant to your business.
For example, most include a section on leave entitlements that address:
Other sections you may wish to include are:
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Download this free Standard Operating Procedure template to help formalize organizational policies and include them in your policy and procedure manual.
Creating a manual of your policies and procedures offers a range of benefits to your business and employees.
A well-written policies and procedures manual becomes a trusted, single source of truth in your organization. With all the relevant policies and procedures stored in one place, employees can refer to them as needed.
Ensuring information is easily accessible limits the disruption to an employee’s focus, as they don’t have to search through lots of paper documents in order to find what they need. Digital manuals are easily searchable and employees can access them from anywhere. Your workforce can find the information they need within minutes and get on with the job. A manual also removes the need to interrupt another employee’s work to ask for help.
A manual provides employees with a clear understanding of what’s expected of them in terms of both their work and conduct. Using a single, authoritative document to set out shared goals encourages a positive work environment where everyone is working towards the same objectives.
Plus, a manual is another way to communicate your organization’s mission and values so all employees are on the same page. This helps employees understand the context of their work and how it contributes to the bigger picture, creating a sense of teamwork.
Setting out your policies and procedures also provides a basis for any necessary disciplinary action. A manual can outline the steps to take to handle policy violations, enabling managers to handle potentially difficult situations more effectively.
For example, if an employee repeatedly turns up late to work, a manager knows to first discuss the issue with them, rather than taking disciplinary action right away. Speaking with the employee may help identify why they have difficulty being on time. The manager may then be able to support the employee to address the issue.
A policy and procedures manual is the best place to address any laws and regulations that apply to your business. These can include anti-discrimination legislation, recordkeeping requirements, and workplace health and safety regulations.
In your manual, you can create policies and procedures that comply with any relevant laws. When employees understand these policies and procedures—and why they exist—they’re more likely to follow them. This helps in improving organizational compliance.
Improved compliance reduces the risk of workplace accidents, ensuring the safety of your employees. It also reduces the risk of compliance violations that can result in penalties like fines.
A manual also streamlines your onboarding and training processes.
New employees often experience information overload in their first few weeks. A manual is an excellent resource to include in their onboarding materials to help them get to know the organization. You can direct new staff to priority policies and procedures and they can read up on the rest at their own pace.
Providing your workforce with a manual reduces employee training time as well. Rather than providing repetitive training sessions on the ins and outs of each policy and process, employees can refer to the manual as they need it.
A workplace policy and procedures manual can reduce risk in the workplace by outlining clear expectations for employee conduct and safe work practices. Doing so helps prevent accidents, injuries, and legal issues. If an incident does occur, employees know how to respond to minimize its effects and disruption.
For example, if an employee is injured at work, they know to first seek medical attention to make sure they don’t make their injury worse. They also know to report the event as soon as possible via an incident report form. This enables the organization to address any broader safety issues, reducing the risk of future incidents.
Creating an effective procedure manual is only possible with solid research. Start the process by assessing what types of policies and processes you need to include. Speak to each department to find out which ones they use the most and to understand any issues their workers experience. This also helps you identify any knowledge gaps to address in your manual.
Not every minor procedure needs to be in your manual. Department or teams may use daily informal processes that have developed naturally over time, for example, arranging when team members take their break.
Your manual should strike a balance between being comprehensive and not overwhelming. Include a process if it’s an essential one, like those designed to create a safe work environment. If putting it in writing will significantly improve a process, also include it.
For example, complex, routine, or recently updated procedures usually benefit from being written down. It’s also a good idea to put in your manual any processes that are heavily rules-based or require consistency.
Creating a manual is usually more than a one-person job. It’s useful to set up a team to help create each section of the manual. Involve spokespeople from every department and ensure there is a range of experience and expertise represented.
You can then assign people to help with various tasks, including researching and writing the content, editing the manual, and regularly reviewing it.
You then need to research the content of the policies. Speak to workers who use each process in their daily tasks. You should also seek advice from subject matter experts concerning highly technical or legal policies and procedures.
An important part of this step is understanding the relevant laws and regulations that apply to your business. Seek in-house or external legal advice on your compliance obligations. This information enables you to develop compliant policies and procedures.
After your preparation, you can now write the policies and procedures for your manual. When writing these sections, keep these points in mind.
Once you have your content, you then need to assemble it into a manual. Leading with the broader, bigger-picture sections is often a good approach.
Organizational culture, the company mission, and general HR policy are all broader topics. The manual can address more specific policies and procedures, like those relating to payment procedures or dress codes, later.
By organizing your content, you can create a logically-structured table of contents that helps users easily navigate the manual.
Before finalizing the manual, it’s important to get feedback on it. The broader team responsible for the manual can give their initial insights, but you should also seek input from management. You should also consult the person or department responsible for implementing the policy or overseeing the process.
Go back to your subject matter experts to confirm technical and legal sections are accurate. You can also seek feedback on readability from a few employees in order to find out how easy your manual is to understand.
You may also want to test some of your procedures—especially new ones—before finalizing them in the manual. Have the relevant team or department perform the procedures and report back on any issues. This enables you to make any necessary changes before rolling out the manual company-wide.
Once you have finalized the content, get a sign-off from leadership to approve the final version.
It’s important to then build employee awareness around the manual.
Ensure the manual is easily accessible to all team members. Add a link to it on your intranet, make it available via your internal knowledge base, and incorporate it in your onboarding and training programs. Send a company-wide email or notification to let employees know how they can access the manual.
Creating a digital manual makes it easy to update policies and procedures. You can send notifications to make workers aware of a change to the manual, helping employees to access the most recent version.
Employees can also usually access a digital manual on their mobile devices, for example, via the company’s intranet or knowledge base. This is a handy feature that enables employees to refer to it from anywhere at any time.
Here are a few more best practices to keep in mind when creating your manual.
The more readable your manual is, the more likely your workforce is to understand and follow it.
You can do this by:
Manuals are typically lengthy documents, containing a large volume of information. Knowing where to start can be overwhelming, so decide which sections to write first.
A good place to start is any policies or procedures that are required by law or used most often by your employees. It’s also useful to tackle complex policies and processes at an early stage. You can then build up the rest of your manual over time.
Your manual should be a living document. You need to update it as the laws or needs of your business or workers change. For this reason, your team should regularly review the manual and update its contents as needed.
Offer training sessions to management and employees to help familiarize them with the manual and its contents. The more comfortable team members are navigating and understanding your manual, the more likely they are to use it.
Training sessions also allow employees to ask any questions they have about the manual. You can conduct these training sessions in person or online—for example, via training modules that staff can complete at their own pace.
Creating policy and procedure templates to guide the drafting of your manual ensures each section is consistent and addresses all the necessary information. As a starting point, we’ve prepared a handy free template for you to use.
A policies and procedures manual keeps all your policies and procedures in one place, making it easier for employees to find the information they need. It’s important to keep your team members at the forefront of your mind when writing your policy and procedure manual. Make sure it’s clear and easy to read and includes all essential information relevant to employees’ work.
To create an effective manual, you need to invest time in researching and drafting it. It will become an important reference point for your workforce that will help improve their productivity, so you want to dedicate the appropriate time and effort to it. By setting out expected work standards, a manual also increases compliance within your organization. It helps create a safe and supportive work environment for your employees so they can perform at their best.
A policies and procedures manual is a collection of your organization’s essential policies and their corresponding procedures. A useful resource for your employees, it helps guide decision-making and gives your workforce easy access to the information they need to do their job.
Here are two templates to use when writing the policies and procedures to add to your manual.
These templates are intended to provide formatting guidance only. Do not rely on the content of the example policies and procedures to develop your policies and procedures manual. We recommend seeking legal advice about the specific content of your manual.
| POLICY TITLE Policy number: Author: Last updated: | |
| Description | |
| Purpose/Objective | |
| Scope | |
| Policy | |
| Exceptions | |
| Person/Department Responsible | |
| Related resources | |
| Further information | |
| PAID TIME OFF AND SICK LEAVE POLICY Policy number: 123 Author: Amanda Jones Last updated: March 23, 2024 | |
| Description | This policy sets out employees’ leave entitlements and explains how they can apply for leave and in what circumstances leave will be approved. |
| Purpose/Objective | To ensure: Employees understand their leave entitlements and can take leave to support their well-being. Leave requests are approved or denied in a fair and equal manner. |
| Scope | This policy applies to all employees. |
| Policy | Employees can take leave only with the prior approval of their immediate supervisor. |
Any unapproved leave is treated as an absence which the employee will be required to explain. Frequent or unexplained absences may result in disciplinary action.
Permanent full-time employees are entitled to:
-12 days of paid time off (PTO) each year.
-8 days of sick leave each year.
For leave purposes, a year is from January to December. Employees receive their leave balances on the first day of the year and can use their leave over the course of the year.
Employees can access their leave balances, history, and requests via [HR management system (HRMS)]. Employees and supervisors are responsible for making sure their leave is entered accurately [HRMS]
Employees can carry over a maximum of 3 PTO and 2 sick leave days into the following year.
Immediate supervisors can refuse PTO leave but only on the basis of operational considerations, for example, if multiple other team members are already taking time off that day.
Immediate supervisors cannot refuse sick leave. However, they can request a medical certificate for sick leave longer than 3 days.
Employees must apply for PTO as far in advance as possible.
They must submit a request to their direct supervisor via [HRMS] with the dates of their desired leave. Employees do not need to provide reasons for requesting PTO.
| PROCEDURE TITLE Procedure Number: Author: Last updated: | |
| Description/ Objective | |
| Scope | |
| Steps to follow | |
| Mark of completion | |
| Person/Department Responsible | |
| Related resources | |
| Further help | |
| PROCEDURE FOR APPLYING FOR PTO Procedure Number: 456 Author: Marie Smith Last updated: March 23, 2024 | |
| Description/Objective | This procedure explains how: Employees apply for PTO. Managers approve or deny PTO requests. |
| Scope | This procedure applies to all employees |
| Steps to follow | To request leave via [HRMS] Log in to your [HRMS] accountGo to the main employee menu and select “Leave requests” Select the type of leave you wish to request (PTO/sick leave) Add the dates of your desired leave Confirm that the “Send to” field includes your immediate supervisor (this should populate automatically) Press “Submit” |
Supervisors receive a notification via [HRMS] when an employee makes a leave request.
In the event [HRMS] is down or an employee is unable to access the platform and the leave request is urgent, they can complete a manual leave request form and email it to their supervisor.
To approve or deny a leave request:
-Log in to your [HRMS] account
-Any pending leave requests will automatically appear in your supervisor’s dashboard. Or you can access them by going to the main supervisor menu and selecting “Pending requests”.
-Select the leave request you want to consider
-Select “Approve” or “Deny”
-Click “Submit”